Frequently Asked Questions

🧵 What materials do you use to make your products?
We use high-quality filaments such as PLA and PETG, using FDM 3D printing technology. We choose these materials for their durability, precision, and professional finish.

📦 What is the shipping time?
Orders are generally shipped the day after purchase. International shipments take an average of 6 to 8 business days, depending on the destination and logistics provider.

🎨 Can I order customized products?
Of course! Send us a WhatsApp message and tell us which product you'd like to customize. We make custom educational models and mockups based on your specific needs.

🛠️ How long do the products last?
Our products boast excellent durability thanks to validation processes, quality control, and the use of premium materials. Some models continue to function for more than three years. We also offer replacement parts for consumables.

✅ I've already made my purchase. What's the next step?
None! You'll receive a shipping guide by email when your order ships. If you have any questions, please contact us via WhatsApp. Import taxes may apply in some countries. If this applies to you, DHL will notify you by email so you can make the corresponding payment. Thank you for your purchase!

🌎 How do I know if my country has shipping coverage?
We ship internationally to almost any country. If you have any questions, please contact us before purchasing, and we'll be happy to verify coverage and estimated delivery times for your country.

🧼 What care should I take with 3D printed products?
To keep your products in perfect condition: do not expose them to temperatures above 60°C, clean them with a soft cloth dampened with neutral soap, do not use degreasers or harsh detergents, avoid excessively humid environments, and do not leave them in hot places such as the dashboard or trunk of a car in direct sunlight. These precautions prevent them from deforming or losing their functionality.

📦 Can I pick up my order in person?
We do not currently handle in-person deliveries. All orders are shipped via national or international courier companies. This allows us to track orders, ensure safe delivery, and avoid delays.

💳 What payment methods do you accept?
We accept credit and debit card payments, PayPal, and transfers through international platforms such as Wise and Payoneer. In Colombia, we also accept payments via Nequi, Daviplata, or bank transfers. Contact us if you need assistance in your specific country.

🚨 What happens if the product arrives damaged?
All shipments are protected. If your product arrives with visible damage or manufacturing issues, we ask that you take photos of the packaging and the product and send them to our WhatsApp within the first 48 hours. We will help you with a quick solution: replacement, reshipment, or repair.

🔄 Can I make exchanges or returns?
Our products are made to order, so returns are non-refundable. However, if the product arrives defective or doesn't meet the specifications, we analyze each case and find the best solution for the customer. Your satisfaction is our priority!

🛒 Where can I see the available products?
In the Catalog section of our store, you can explore the categories: Educational Ergonomics, Industrial Didactics, and Custom Models. There you'll find photos, descriptions, and prices. If you don't see what you're looking for, write to us and we'll design it with you!

✈️ Do you offer international shipping?
Yes! We ship internationally with guaranteed delivery through DHL. You'll always receive your product with a tracking number, real-time tracking, and support throughout the entire delivery process. The reliability and punctuality of our international shipments are a priority for Didáctica3D.